The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Aug 26, 2022 13 min

What are push notifications and why do marketers need them?

What are push notifications and why do marketers need them?

Published Aug 25, 2022 30 min

Kinzen’s CEO Mark Little on the fight against disinformation

Published Aug 24, 2022 2 min

Registration for our fall 2022 product launch event is now open

NewAtIntercom

Published Aug 23, 2022 5 min

Drive retention from customer support with 4 easy steps

Drive retention from customer support with 4 easy steps

Published Aug 22, 2022 5 min

4 ways to personalize your marketing messaging and boost engagement

4 ways to personalize your marketing messaging and boost engagement

Published Aug 18, 2022 30 min

Algolia’s Sarah Dayan on what sets a senior engineer apart

Published Aug 17, 2022 7 min

Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

Intercom_Cross-functional_teams

Published Aug 16, 2022 7 min

In-context or out of touch: The future of online customer service

supporting customers in-context

Published Aug 11, 2022 2 min

Announcing our new guide ‘Supercharge Your Support: How In-context Support Can Boost Your Bottom Line’

Announcing our new guide ‘Supercharge Your Support: How In-context Support Can Boost Your Bottom Line’

Published Aug 11, 2022 30 min

UserTesting’s Janelle Estes on using human insight to create memorable experiences