The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jun 22, 2022 5 min

Announcing new next-generation bot capabilities to uplevel your automated support

Custom Actions Custom Objects self-serve support

Published Jun 15, 2022 7 min

Solving for complex onboarding: Paving a path to value for your customers

Solving for complex onboarding

Published Jun 15, 2022 3 min

Calling future software engineers: Learn about UL’s equity, diversity and inclusion scholarship, funded by Intercom

Calling future software engineers: Learn about UL’s equity, diversity and inclusion scholarship, funded by Intercom

Published Jun 14, 2022 4 min

What is a sales-qualified lead (SQL)?

What is a sales-qualified lead (SQL)?

Published Jun 14, 2022 4 min

What is a push notification?

What is a push notification?

Published Jun 14, 2022 3 min

What is tiered support?

What is tiered support?

Published Jun 14, 2022 2 min

What is customer cohort analysis?

What is customer cohort analysis?

Published Jun 14, 2022 9 min

What is customer relationship management?

What is customer relationship management?

Published Jun 13, 2022 5 min

Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

Built For You series of product announcements

Published Jun 9, 2022 16 min

Intercom’s product principles: Back to the basics