The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Sales 23 min read
As your sales organization grows, your tech stack almost always does too. But figuring out which sales tools you should buy and invest in can be a daunting task. To help, we’re sharing our favorite sales tools.
Scale by Intercom 40 min listen
360Learning’s Director of Content Joei Chan chats to Dee Reddy about the making of Onboarding Joei, how to work unexpected new formats into your content marketing strategy, and how to balance creativity with lead generation.
Engineering 5 min read
As your company grows, so do your infrastructure costs. How can you maximize your returns while scaling your infrastructure to meet demand?
Customer Service 8 min read
Whether you’re new in your role or a stalwart of customer support, it can sometimes feel like you’re on a treadmill of simple, repetitive tasks and queries. So how can you turn the tide and get back to providing meaningful support for your customers?
Engineering 38 min listen
There are plenty of resources and advice on the engineering management career path. But what if the manager role is not for you? Calm’s Will Larson chats about growing as an engineering leader.
Product & Design 6 min read
Innovation means doing something that is new, different, and better – and it must succeed in the market for that innovation to matter. Here’s how we think about it at Intercom.
AI & Automation 45 min listen
The business world is finally starting to understand AI’s true potential: not a magical solution to all our problems, but a useful complement to our existing strategies. MadKudu co-founder Francis Brero chats to Dee Reddy to explain.
Product & Design 6 min read
We talk a lot about “aha” moments in products, that feeling of delight when you discover the value in a new app or service. But how do you identify and measure aha moments, and how do they relate to activation?
Engineering 8 min read
At Intercom, we rely on Elasticsearch as a core technology to power key parts of our platform. But how do we make it a seamless experience for our product teams? Here’s how we run our search infrastructure on AWS.
