The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jan 26, 2022 9 min

This time, it’s personal: Redefining automated support in the modern age

Published Jan 20, 2022 35 min

Intercom on Product: Speeding back up when momentum drops

Published Jan 18, 2022 3 min

Announcing ‘The Intercom Customer Support Trends Report for 2022’

Published Jan 16, 2022 17 min

How to build, manage and scale a sales team – 12 strategies from the experts

Published Jan 12, 2022 5 min

Moving fast and building smart: The value of quick customer feedback

Capturing customer feedback at speed

Published Jan 12, 2022 31 min

Benn Stancil, founder of Mode, on how data science can help us make better decisions

Published Jan 11, 2022 2 min

Introducing “New at Intercom” – our first virtual launch event

New at Intercom virtual launch event

Published Jan 5, 2022 27 min

Drata’s CEO Adam Markowitz on creating a culture of cyber security

Published Jan 5, 2022 7 min

Brew and Review: Building a knowledge sharing loop for Customer Success

Knowledge sharing in customer success

Published Jan 3, 2022 7 min

Continue, Stop, Start: Rethinking retrospectives

Continue, stop, start retrospective framework