Product & Design 4 min read
For better products, start with a problem statement
The secret to shipping successful product is clearly defining the problem that you’re setting out to solve. Here are some best practices to make that happen.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Growth 2 min read
Interviewing at Intercom
Interviews have traditionally been pretty formal, which makes no sense to us at Intercom. Here are three simple rules of thumb to keep in mind when interviewing with us.
Growth 2 min read
Thinking of applying to Intercom?
Sometimes it feels like application processes aren’t designed with actual people in mind. By the time you’ve reached the end,…
Scale by Intercom 3 min read
What we learned from Scale in 2020
This year we launched Scale, a new content series about how industry leaders are focusing on customer relationships. Here is our roundup of all the industry insights we gleaned from this unprecedented year.
News & Updates 8 min read
2020 on Inside Intercom
The Intercom Content Team reflects on a most turbulent year, highlighting the essays, posts and podcasts that captured a year of incredible challenges and incredible achievements.
Customer Engagement 45 min listen
Intercom’s 2020 people pivot
In today’s episode we chat to the people who have worked tirelessly to ensure we managed to retain our strong culture and camaraderie across all of our teams and offices.
Sales 10 min read
Building a great sales team: How Intercom fosters and maintains its sales culture
We spoke to some of Intercom’s sales leaders across three continents to learn more about what a great sales team culture actually looks like – and how you can put their lessons into practice.
Customer Service 7 min read
Zapier’s Richard Hall on why your support organization is a brain trust – not a cost center
Zapier’s Director of Support Operations Richard Hall reflects on what it takes to build a great customer experience, from valuing your team to listening to your customers.
Scale by Intercom 30 min listen
Solving the customer success equation: Nick Mehta on delivering value at scale
Customer success is essential for scaling your business, and few are better placed to explain the concept of customer success than Gainsight CEO Nick Mehta.
