The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Oct 7, 2021 9 min

Intercom tour: Meet the Sydney office

Published Oct 6, 2021 7 min

Celebrating Hispanic Heritage Month and the first anniversary of Inter-Amigos

Inter-Amigos hero (1)

Published Oct 5, 2021 7 min

How do you say no to customers?

6 Tips for Saying No to Customers

Published Sep 30, 2021 28 min

Little Otter’s Rebecca Egger on making mental health care accessible to all

Intercom Scale - Rebecca Egger

Published Sep 29, 2021 8 min

Building bots for success: The custom bot that saved logistics platform Stuart over 2.5k hours per week

Stuart custom bots hero

Published Sep 28, 2021 5 min

Moving upmarket as a product manager: What changes and what stays the same?

Product manager role changes - build for bigger customers

Published Sep 23, 2021 30 min

Shep Hyken on getting customers to come back again and again

Intercom Scale podcast - Shep Hyken

Published Sep 22, 2021 9 min

Easier help is better help: Announcing completely redesigned Articles in the Intercom Messenger

Self serve messenger Articles launch

Published Sep 21, 2021 2 min

Announcing our newest guide: ‘The Ultimate Modern Support Tech Stack’

Published Sep 15, 2021 29 min

Write the rules of your game – Kevin Maney on designing your own category