The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Nov 17, 2021 26 min

Writing coach Leslie O’Flahavan on the do’s and don’ts of customer messaging

Published Nov 17, 2021 4 min

You can’t always get what you quant: Bringing numbers to life through user research

User research at Intercom (1)

Published Nov 17, 2021 8 min

Built for you: Deeper insights, stronger customer engagement, integrations, and more

Built for you hero image

Published Nov 16, 2021 7 min

From cost center to value driver: How support metrics are evolving

Published Nov 15, 2021 7 min

5 ways engineers can make a positive impact outside the code editor

Published Nov 11, 2021 31 min

UserOnboard’s Samuel Hulick on designing paths, not products

Published Nov 10, 2021 4 min

Announcing our new WhatsApp integration – support your customers on the world’s most popular messaging service

WhatsApp integration

Published Nov 9, 2021 19 min

Growing up without growing old: How to keep the startup spirit as you scale

Intercom at Web Summit (1)

Published Nov 9, 2021 7 min

The experiment that reveals how proactive support directly affects your bottom line

Published Nov 4, 2021 19 min

Meet the team: Intercom’s Brand Studio on evolving our brand