The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Sep 22, 2021 9 min

Easier help is better help: Announcing completely redesigned Articles in the Intercom Messenger

Self serve messenger Articles launch

Published Sep 21, 2021 2 min

Announcing our newest guide: ‘The Ultimate Modern Support Tech Stack’

Published Sep 15, 2021 29 min

Write the rules of your game – Kevin Maney on designing your own category

Published Sep 14, 2021 5 min

7 proven techniques for writing a great problem statement

Intercom illustration by Harry Woodgate

Published Sep 8, 2021 39 min

Webflow’s Maggie Hott on building a scalable sales team from the ground up

Published Sep 8, 2021 11 min

Tactics to stay ahead of the curve and boost efficiency with proactive support

Tactics to stay ahead of the curve with proactive support hero image

Published Sep 7, 2021 7 min

Give your support team more input with this decision-making framework

Published Sep 2, 2021 16 min

Meet the team: Intercom’s PMMs discuss our approach to product marketing

Published Sep 1, 2021 8 min

Keeping the market in mind: What makes product marketing successful at Intercom?

Published Aug 31, 2021 5 min

Announcing multichannel transactional messaging: Make sure your customers get the message