The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jan 13, 2021 6 min

What is ‘conversational’?

Published Jan 12, 2021 13 min

10 technical strategies to avoid when scaling your startup (and 5 to embrace)

Ten bad technical strategies and five ones to embrace

Published Jan 5, 2021 4 min

For better products, start with a problem statement

Published Jan 1, 2021 3 min

Interviewing at Intercom

Interviewing at Intercom

Published Jan 1, 2021 3 min

Thinking of applying to Intercom?

Thinking of applying to Intercom?

Published Dec 22, 2020 3 min

What we learned from Scale in 2020

Published Dec 21, 2020 8 min

2020 on Inside Intercom

2020 on Inside Intercom

Published Dec 17, 2020 45 min

Intercom’s 2020 people pivot

Published Dec 16, 2020 10 min

Building a great sales team: How Intercom fosters and maintains its sales culture

How Intercom fosters and maintains a great sales team culture

Published Dec 15, 2020 8 min

Zapier’s Richard Hall on why your support organization is a brain trust – not a cost center

Zapier’s Richard Hall on the importance of valuing your support organization as a brain trust – not a cost center