The Intercom Blog

Published Nov 18, 2020 6 min

Transforming customer support with automation: Key trends and challenges for support leaders

Published Nov 17, 2020 9 min

Building for the long-term: How we future-proofed our database architecture

Published Nov 12, 2020 47 min

S.H.O.P.: Making a Habit of it

Published Nov 11, 2020 2 min

Announcing our new report – “The Future of Support Has Arrived: It’s Conversational”

Published Nov 10, 2020 8 min

Built for you: Banners, Series, and more features to create a conversational experience

Published Nov 5, 2020 45 min

S.H.O.P.: What’s in store for the Store?

Published Nov 2, 2020 10 min

Six principles of system design

Published Oct 29, 2020 58 min

Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

Published Oct 28, 2020 4 min

Announcing Banners – the simple new way to engage your customers

Published Oct 27, 2020 7 min

Slack’s Kristen Swanson on building the deeply human support experience your customers deserve – and expect