The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Aug 6, 2020 30 min

Prashanth Chandrasekar on writing the script of the future

In the latest Inside Intercom episode Jordan chats to Stack Overflow’s CEO about how community is at the very heart of what they do, how they balance this with the needs of the product and why he believes they are helping to write the script of the future.

Published Aug 5, 2020 7 min

Customer experience versus efficiency – why support leaders shouldn’t have to choose

Efficiency versus customer experience – why support leaders shouldn’t have to choose

Published Aug 4, 2020 2 min

Meet Dan Griggs, Intercom’s first CFO

Published Jul 30, 2020 32 min

Clearbit’s VP of Customer Success on turning economic headwinds into a growth opportunity

Published Jul 29, 2020 5 min

Storytelling is great, but is it enough?

Your content should be more than storytelling

Published Jul 28, 2020 8 min

Your next wave of growth will come from conversational relationships

Published Jul 23, 2020 30 min

Flow’s Daniel Scrivner on the brave new world of asynchronous productivity tools

Published Jul 22, 2020 5 min

The magic of goal setting: A simple framework for managers and teams

Goal Setting hero illustration

Published Jul 21, 2020 7 min

Key strategies to successfully scale your customer support team

Scaling your Customer Support Team

Published Jul 16, 2020 36 min

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