The Intercom Blog

Published May 28, 2020 32 min

Jonathan Anguelov on Aircall’s $65 million Series C success

We chat with Aircall's COO and Co-Founder Jonathan Anguelov about their recent funding announcement and what it means for the future of the phone call.

Catherine Brodigan

Published May 26, 2020 7 min

The 100 answer challenge: How our support team helped train Resolution Bot

Published May 21, 2020 32 min

Ryan Steinberg on fostering empathetic automation

Published May 20, 2020 7 min

Why efficiency, not just effectiveness, is key to scaling customer success

Published May 19, 2020 7 min

Reading list: Analyzing great product teams

Published May 14, 2020 47 min

H.O.M.E: Entertainment – when all the world’s a stage

Published May 13, 2020 6 min

Support strategies that drive better retention

Published May 12, 2020 31 min

Intercom on Product: Understanding your customer is key to good product judgment

Published May 12, 2020 6 min

Send better email: A step-by-step guide to improving your email deliverability and open rates

Published May 7, 2020 45 min

H.O.M.E: Market – when this little piggy stayed home