The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jun 11, 2020 32 min

Inside Intercom X Black Tech Unplugged

Published Jun 10, 2020 22 min

Product Judgment: How some people can repeatedly create product success

Product Judgement hero image on Inside Intercom

Published Jun 9, 2020 13 min

Strategies for building a resilient business

Strategies for building a resilient business

Published Jun 1, 2020 9 min

Taking your product design career to the next level

product design career development recipe

Published May 28, 2020 32 min

Jonathan Anguelov on Aircall’s $65 million Series C success

Published May 26, 2020 7 min

The 100 answer challenge: How our support team helped train Resolution Bot

train a chatbot

Published May 21, 2020 32 min

Ryan Steinberg on fostering empathetic automation

Published May 20, 2020 7 min

Why efficiency, not just effectiveness, is key to scaling customer success

Tips for efficiency in customer success

Published May 19, 2020 7 min

Reading list: Analyzing great product teams

Published May 14, 2020 47 min

H.O.M.E: Entertainment – when all the world’s a stage