The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jul 22, 2020 5 min

The magic of goal setting: A simple framework for managers and teams

Goal Setting hero illustration

Published Jul 21, 2020 7 min

Key strategies to successfully scale your customer support team

Scaling your Customer Support Team

Published Jul 16, 2020 36 min

Checking in on Shopify Plus’ 11,000 checkouts per minute

Published Jul 14, 2020 6 min

The top books every Customer Success Manager should read

Top Customer Success Books

Published Jul 14, 2020 11 min

Balancing support efficiency with a great customer experience

Published Jul 9, 2020 40 min

Kevin Indig on searching for meaning and the meaning of search

Published Jul 9, 2020 3 min

A message to our customers

Published Jul 8, 2020 7 min

The end of “good enough” – and the rise of conversational support

Published Jul 2, 2020 28 min

How Zapier supports 3 million users by investing in customer outcomes

Published Jun 27, 2020 35 min

We run on inclusion: Sharing stories and lived experiences