The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Apr 29, 2020 11 min

Everything just changed: How to keep your customers at the center during turbulent times

Shane Murphy-Reuter on how to focus on customers during turbulent times

Published Apr 28, 2020 5 min

Reading list: Thinking about design

Published Apr 23, 2020 45 min

H.O.M.E: Health and wellness in the great indoors

Published Apr 21, 2020 6 min

Reading list: Know your customers

Published Apr 16, 2020 27 min

Wootric’s Deepa Subramanian on measuring the voice of the customer

Published Apr 14, 2020 5 min

Reading list: Advice for customer retention

Published Apr 14, 2020 10 min

Leading your support team through a crisis

Leading support team through crisis

Published Apr 9, 2020 37 min

Navigating the surge: A customer support roundtable

Published Apr 8, 2020 7 min

Building Intercom from home: Software delivery in challenging times

Published Apr 7, 2020 10 min

Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

The impact of COVID-19 on customer support teams