The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Feb 18, 2020 15 min

The evolution of Ember at Intercom

The success and growth of companies can be deeply intertwined with the technology they use in their stack. We reveal how our use of Ember has evolved to fuel Intercom’s rapid growth.

Gavin Joyce

Published Feb 13, 2020 32 min

Tray.io’s VP of Marketing Alex Ortiz on embracing the era of automation

Published Feb 12, 2020 7 min

How customer support sessions help us stay close to our customers (even as we scale)

Published Feb 6, 2020 36 min

From marketplace to SaaS business: How Udemy acquired 80% of the Fortune 100

Published Feb 4, 2020 7 min

Building an API for powerful customer data analysis

Published Jan 28, 2020 4 min

How GetAccept uses all of Intercom to grow its revenue by 450%

Published Jan 23, 2020 28 min

The good, the bad, and the ugly: ChartMogul’s Nick Franklin on navigating hypergrowth

Published Jan 21, 2020 11 min

Why 36% is the magic number: Finding the right amount of text in mobile apps

Published Jan 16, 2020 30 min

Miro’s Andrey Khusid on the art of distributed teamwork

Published Jan 15, 2020 9 min

Not just support on steroids: How to build a Customer Success team