The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Feb 4, 2020 7 min

Building an API for powerful customer data analysis

Published Jan 28, 2020 4 min

How GetAccept uses all of Intercom to grow its revenue by 450%

GetAccept

Published Jan 23, 2020 28 min

The good, the bad, and the ugly: ChartMogul’s Nick Franklin on navigating hypergrowth

ChartMogul’s Nick Franklin

Published Jan 21, 2020 11 min

Why 36% is the magic number: Finding the right amount of text in mobile apps

Published Jan 16, 2020 30 min

Miro’s Andrey Khusid on the art of distributed teamwork

Published Jan 15, 2020 9 min

Not just support on steroids: How to build a Customer Success team

Building a customer success team

Published Jan 14, 2020 8 min

Keeping cool when things heat up: how to support angry customers

Published Jan 9, 2020 33 min

Design expert Jared Spool on teaching UX to the next generation

Published Jan 6, 2020 7 min

Great help content starts with great questions

Published Jan 3, 2020 8 min

Proper botiquette – five rules for designing impactful chatbots