The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Nov 25, 2019 31 min

Intercom on Product: The intersection of company and product strategy

Published Nov 21, 2019 28 min

How Sprout Social increased retention with customer-centric marketing

Published Nov 21, 2019 6 min

Announcing Intercom Academy – a new place to learn and grow

Intercom Academy hero image

Published Nov 19, 2019 10 min

12 steps to creating landing pages that convert

Published Nov 18, 2019 7 min

Where chatbots are headed

Published Nov 14, 2019 35 min

How Yelp drove down churn by building up customer success

Published Nov 13, 2019 5 min

How a chatbot sped up our tech support resolution time by 50%

tech support resolution time

Published Nov 12, 2019 17 min

Customer retention is the new conversion

Published Nov 7, 2019 32 min

Spendesk’s Nicolas Marchais on evolving with your market

Published Nov 6, 2019 11 min

Tool tips: How our design team switched to Figma

Intercom's Product Design team switched to Figma