Starting a free trial
Choose your plan and click Start a free trial, then enter your business email address. You'll receive a verification email — click the link to confirm your address, create a password, and complete your company profile. No credit card required.
What's included in the 14-day free trial?
During your 14-day free trial of Fin and Intercom, you'll have access to all features on your chosen plan, including Fin AI Agent, Pro, Proactive Support Plus, and unlimited Copilot usage, with the ability to add as many seats (paid licenses assigned to teammates who need inbox access) as you need.
What happens when the free trial ends?
After your 14-day free trial of Fin and Intercom ends, you'll be able to choose the plan you want to continue with at checkout. You can also choose to include or remove any add-ons.
Note: After your initial free trial ends, your workspace setup will be saved but not live until you complete the purchase process. When your free trial ends, Intercom will show you a plan selection page to continue your subscription (shown above).
Features like Fin, outbound messaging, and your Help Center will be automatically paused as soon as your subscription becomes inactive. If you decide to resubscribe later down the line, all you'll need to do is set your features live.
Can I get a discount by paying annually?
After your free trial, at checkout you can choose to pay monthly or annually for your Intercom subscription. Paying annually will grant a discount on seats (paid licenses assigned to teammates) depending on the plan. All products (plan, seats, and add-ons) purchased on an annual subscription are billed upfront for 12 months.
If you choose an annual subscription, you'll be able to choose the number of seats you'd like to include on your plan.
Note:
The minimum is set to the number of teammates currently assigned a seat on your workspace. If you'd like to purchase an annual subscription with less seats, you'll need to remove teammates from your workspace first.
If you choose to pay monthly, the seat input is disabled and locked to the number of existing teammates on your workspace. But seats can be added or removed throughout the month simply by adding or removing a teammate and you'll only be charged for the period they were assigned to a teammate.
If you choose to pay yearly, you can still add additional seats or add-ons to your subscription later, however, you won't be able to remove them during your subscription. Learn more.
When you're happy with your selection, click Continue to payment. Simply add your credit card details or choose Apple Pay / Google Pay to complete your purchase.
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