Talk with people.
Grow your business.
Understand your users, see what they do, and talk to them with live chat and outbound messages
What's included:
- Chat with customers using your Business Messenger
- Use customer data for targeting and insights
- Track the value of Intercom with our robust reporting
- Manage all your customer email and chat from one place
- Send targeted messages — emails, chats, and push notifications — on your site or in your product
- Integrate with Stripe, Hubspot, Shopify, Google, and more
- Track and analyze user information and behavior in your product
What's included:
- All the Essential plan features
- Customize your chat workflows with rules and automations
- Automate multi-touch campaigns — just add messages and rules and Intercom does the rest
- Control who can chat with you (and when)
What's included:
- All the Essential and Pro plan features
- Use custom bots across your customer engagement process — from engaging and qualifying leads to scheduling calls
- Get actionable reports on team performance and revenue
- Integrate with Salesforce sandbox, Marketo, and Clearbit Reveal
- Convert target prospects with account-based marketing campaigns
- Set, track, and see reports on internal or external SLAs
Custom Bots
Customize your bot in minutes to get more qualified leads and accelerate your sales cycles.
See details- Point-and-click bot builder
- Quick start templates
- Bot performance reports
Product Tours
Onboard customers and highlight new features with guided, adoption-driving tours.
See details- Get 7x more customer engagement than email
- Deliver targeted, personalized experiences
- Build tours in minutes, code-free
Answer Bot
A chat bot that intelligently answers common questions so your team doesn't have to.
See details- Deliver precise, accurate answers, 24/7
- Improve your customer response time by 44%
- Free up your team to focus on more productive work
Help Center Articles
Publish articles to a knowledge base to provide your customers with self-service support.
See details- Automatically suggest articles to customers
- Report on searches, views, and user feedback
- Import content from existing help center
Qualify leads and book meetings with live chat and bots
What's included:
- Capture leads on your website with live chat
- Engage the right visitors by targeting automatically based on their behaviors
- Get reports on leads captured, response times, and more
- Integrate with Stripe, Hubspot, Shopify, Google, and more
Chosen by 53% of businessesWhat's included:
- All the Essential plan features
- Automatically qualify leads when they start conversations
- Route leads to the right sales reps based on rules
- A/B test messages you send to optimize performance
- Set permissions for who can create new messages, assign conversations, and more
- Integrate with Salesforce, Zendesk, Github, and more
What's included:
- All the Essential and Pro plan features
- Use custom bots across your customer engagement process — from engaging and qualifying leads to scheduling calls
- Report on key revenue metrics overall, by team and each sales rep
- Close bigger deals by creating tailored experiences for target accounts with ABM
- Use SLAs, chat limits, and advanced routing to accelerate response times
- Integrate with Salesforce sandbox, Marketo, and Clearbit Reveal
Custom Bots
Customize your bot in minutes to get more qualified leads and accelerate your sales cycles.
See details- Point-and-click bot builder
- Quick start templates
- Bot performance reports
Onboard customers and keep them engaged with email, push, and in-product messages
What's included:
- Trigger messages — emails, chats, and push notifications — based on your users and their behavior
- Measure performance
What's included:
- All the Essential plan features
- Automate multi-touch campaigns — just add messages and rules and Intercom does the rest
- Control who can chat with you (and when)
- Integrate with Salesforce, Mailchimp, Github, and more
What's included:
- All the Essential and Pro plan features
- Optimize your messages with advanced A/B testing
- Integrate with Salesforce sandbox, Marketo, and Clearbit Reveal
- Set custom rate limits for Intercom APIs
- Convert target prospects with account-based marketing campaigns
- Create custom roles with corresponding permissions
Product Tours
Onboard customers and highlight new features with guided, adoption-driving tours.
See details- Get 7x more customer engagement than email
- Deliver targeted, personalized experiences
- Build tours in minutes, code-free
Help your customers with real-time support, a built-in help center, and bots for quick self-service
What's included:
- Offer customers live chat support on your site or in your product
- See customer information from your databases while you chat
- Coordinate across your team with assignments, internal notes, and saved replies
- Get reports to track volume, response times, and team performance
- Connect your tech stack with apps for Stripe, Trello, Jira and more
What's included:
- All the Essential plan features
- Automatically assign and prioritize inbound conversations
- Respond directly to Facebook and Twitter messages
- Manage service quality with customer satisfaction surveys
- Streamline workflows with 170+ apps, like Salesforce, Zendesk, and Github
What's included:
- All the Essential and Pro plan features
- Set, track, and see reports on internal or external SLAs
- Control inbound volume with chat limits and advanced routing
- Customize chat and emails by disabling gifs and attachments
- Get 24/7 priority support, dedicated success team, and access to tech engineers
- Create custom roles with corresponding permissions
Answer Bot
A chat bot that intelligently answers common questions so your team doesn't have to.
See details- Deliver precise, accurate answers, 24/7
- Improve your customer response time by 44%
- Free up your team to focus on more productive work
Custom Bots
Customize your bot in minutes to get more qualified leads and accelerate your sales cycles.
See details- Point-and-click bot builder
- Quick start templates
- Bot performance reports
Help Center Articles - Essential
Publish articles to a knowledge base to provide your customers with self-service support.
See details- Automatically suggest articles to customers
- Report on searches, views, and user feedback
- Import content from existing help center
Help Center Articles - Pro
Help your different audiences quickly find answers with a tailored knowledge base.
See details- Control who sees your help content
- Support customers in 38 languages
- Reference and add articles in conversations
Understand your users, see what they do, and talk to them with live chat and outbound messages
What's included:
- Chat with customers using your Business Messenger
- Use customer data for targeting and insights
- Track the value of Intercom with our robust reporting
- Manage all your customer email and chat from one place
- Send targeted messages — emails, chats, and push notifications — on your site or in your product
- Integrate with Stripe, Hubspot, Shopify, Google, and more
- Track and analyze user information and behavior in your product
What's included:
- All the Essential plan features
- Customize your chat workflows with rules and automations
- Automate multi-touch campaigns — just add messages and rules and Intercom does the rest
- Control who can chat with you (and when)
What's included:
- All the Essential and Pro plan features
- Use custom bots across your customer engagement process — from engaging and qualifying leads to scheduling calls
- Get actionable reports on team performance and revenue
- Integrate with Salesforce sandbox, Marketo, and Clearbit Reveal
- Convert target prospects with account-based marketing campaigns
- Set, track, and see reports on internal or external SLAs
Custom Bots
Customize your bot in minutes to get more qualified leads and accelerate your sales cycles.
See details- Point-and-click bot builder
- Quick start templates
- Bot performance reports
Product Tours
Onboard customers and highlight new features with guided, adoption-driving tours.
See details- Get 7x more customer engagement than email
- Deliver targeted, personalized experiences
- Build tours in minutes, code-free
Answer Bot
A chat bot that intelligently answers common questions so your team doesn't have to.
See details- Deliver precise, accurate answers, 24/7
- Improve your customer response time by 44%
- Free up your team to focus on more productive work
Help Center Articles
Publish articles to a knowledge base to provide your customers with self-service support.
See details- Automatically suggest articles to customers
- Report on searches, views, and user feedback
- Import content from existing help center
Custom enterprise plans
Customize your products and add-ons.
Annual plans
Start with an annual plan.
With Intercom, we’ve seen 30% revenue growth quarter over quarter and now we’re rolling it out across the entire customer lifecycle.
Yvonne Chen, VP of Marketing
