Drive Conversational Experiences For A Future‑Ready Customer Support Strategy
Forrester studied how customer support has changed. See why conversational support is now the expectation.
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In this study, you'll discover:
Why messenger-based support is here to stay
How customer support expectations are changing fast
What competitive benefits businesses are seeing with conversational support
Related resources
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Customer story
How Living Spaces uses Intercom
When shopping online, customers expect the same personal experience they’re used to receiving in stores. In order to meet – and exceed – these growing expectations, the Living Spaces team uses Intercom across their marketing, sales, and support.