Drive Conversational Experiences For A Future‑Ready Customer Support Strategy
Forrester studied how customer support has changed. See why conversational support is now the expectation.



In this study, you'll discover:
Why messenger-based support is here to stay
How customer support expectations are changing fast
What competitive benefits businesses are seeing with conversational support
Related resources

Customer story
How Living Spaces uses Intercom
When shopping online, customers expect the same personal experience they’re used to receiving in stores. In order to meet – and exceed – these growing expectations, the Living Spaces team uses Intercom across their marketing, sales, and support.