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Intercom for Enterprise: How we Enable 
Large Companies to Support
 their Customers

As we’ve grown to welcome larger customers, we’ve scaled our infrastructure, processes, and availability alongside them.

In today’s landscape, personal and contextual customer service is a must-have. To deliver that at scale, large companies require robust tools, sophisticated automation, and rock-solid reliability. Discover how Intercom delivers this and more to our customers, enabling them to better support their customers as they grow.

You’ll learn: 

  • How Intercom’s Information Security team optimizes security processes for resilience.

  • How Intercom achieves and exceeds an availability rate of 99.8%.

  • How Intercom interoperates with key tools in our customers’ tech stacks.

  • How Intercom’s infrastructure dynamically scales to meet the needs of companies of all sizes.

  • How Intercom prioritizes our customers’ data privacy throughout its lifecycle.