Topic
Automation and bots
Chatbots have evolved. Modern bots help you scale your team while keeping the customer experience personal. See how teams are leveraging bots and the results they’re driving.
![](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 758 480"%3E%3C/svg%3E)
Guide
5 Ways Automation Transforms Your Support Experience
Are you losing time answering the same questions over and over (and over)? In this guide, see how automation can win that time back.
Article
Essential sales and marketing chatbot recipes
Build chatbots to automatically convert leads on your website.
Demo
Qualify leads automatically
The 'Qualify leads' task bot automatically qualifies your leads, so your team can convert them to customers more easily.
![](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 658 371"%3E%3C/svg%3E)
GuideThe Modern Guide to Live Chat for Marketing
Learn how to use chatbots to acquire, qualify, and convert leads at scale.
GuideThe Complete Guide to Using Chatbots for Sales
Learn how to use chatbots to acquire, qualify, and convert leads at scale.
DemoIntroduction to Operator
Intercom's automation technology that powers task bots, Custom Bots and Resolution Bot.
![](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 328 208"%3E%3C/svg%3E)
Demo
Introduction to Resolution Bot
Increase customer satisfaction by automatically resolving common questions.
Demo
Introduction to Custom Bots
Create the perfect bot that helps you crush your number, qualify more leads and book more meetings around the clock.
Article
Customer service chatbots are redefining support
Chatbots are letting you do what was once impossible: help customers 24/7 and instantly answer questions without human intervention.
Article
Where chatbots are headed in 2020
We surveyed 1,000 businesses and end users to learn more about chatbot ROI, use cases, and more.
Article
How Custom Bots can reshape your entire sales cycle
Our chatbots are completely reshaping the sales process for both customers and sales teams.
Article
The latest in chatbot technology
Experts discuss how automation is transforming the way we do business.
Article
How we use bots at Intercom
At Intercom, we use chatbots to drive 24/7 efficiencies for our marketing, sales and support workflows.
Keep up with our content
Subscribe to our newsletter and get fresh insights weekly