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Automation and bots

Chatbots have evolved. Modern bots help you scale your team while keeping the customer experience personal. See how teams are leveraging bots and the results they’re driving.
Article
Where chatbots are headed in 2020
We surveyed 1,000 businesses and end users to learn more about chatbot ROI, use cases, and more.
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Article
Essential sales and marketing chatbot recipes
Build chatbots to automatically convert leads on your website.
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Demo
Qualify leads automatically
The 'Qualify leads' task bot automatically qualifies your leads, so your team can convert them to customers more easily.
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  • The Modern Guide to Live Chat for Marketing
    Guide

    The Modern Guide to Live Chat for Marketing

    Learn how to use chatbots to acquire, qualify, and convert leads at scale.
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  • The Complete Guide to Using Chatbots for Sales
    Guide

    The Complete Guide to Using Chatbots for Sales

    Learn how to use chatbots to acquire, qualify, and convert leads at scale.
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  • Introduction to Operator
    Demo

    Introduction to Operator

    Intercom's automation technology that powers task bots, Custom Bots and Resolution Bot.
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Demo
Introduction to Resolution Bot
Increase customer satisfaction by automatically resolving common questions.
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Demo
Introduction to Custom Bots
Create the perfect bot that helps you crush your number, qualify more leads and book more meetings around the clock.
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Article
Customer service chatbots are redefining support
Chatbots are letting you do what was once impossible: help customers 24/7 and instantly answer questions without human intervention.
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Article
How Custom Bots can reshape your entire sales cycle
Our chatbots are completely reshaping the sales process for both customers and sales teams.
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Article
The latest in chatbot technology
Experts discuss how automation is transforming the way we do business.
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Article
How we use bots at Intercom
At Intercom, we use chatbots to drive 24/7 efficiencies for our marketing, sales and support workflows.
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