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See the 5 trends disrupting support today. Also, get tips on how to make your customers happier and your team more efficient.

The Intercom Customer Support Trends Report 2022

Our C.A.R.E framework gives you the best ways to keep more of your customers engaged from Day One (and every day after that).

How to Build an Expert Onboarding Strategy

Join Intercom experts for industry insights and best practice advice. Live and on-demand.

[Spotlight list item] Check out our latest Webinars

Check out our latest Webinars

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Check out Intercom's resources on customer support, lead generation, customer engagement, and everything in between. No fluff or sales pitches. Just quality information and insights.

Intercom Resources

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Are you losing time answering the same questions over and over (and over)? In this guide, see how automation can win that time back.

5 Ways Automation Transforms Your Support Experience

Build chatbots to automatically convert leads on your website.

Essential sales and marketing chatbot recipes

The 'Qualify leads' task bot automatically qualifies your leads, so your team can convert them to customers more easily.

Qualify leads automatically

Learn how to use chatbots to acquire, qualify, and convert leads at scale.

The Modern Guide to Live Chat for Marketing

The Complete Guide to Using Chatbots for Sales

Intercom's automation technology that powers task bots, Custom Bots and Resolution Bot.

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Increase customer satisfaction by automatically resolving common questions.

Introduction to Resolution Bot

Create the perfect bot that helps you crush your number, qualify more leads and book more meetings around the clock.

Introduction to Custom Bots

Chatbots are letting you do what was once impossible: help customers 24/7 and instantly answer questions without human intervention.

Customer service chatbots are redefining support

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We surveyed 1,000 businesses and end users to learn more about chatbot ROI, use cases, and more.

Where chatbots are headed in 2020

Our chatbots are completely reshaping the sales process for both customers and sales teams.

How Custom Bots can reshape your entire sales cycle

Experts discuss how automation is transforming the way we do business.

The latest in chatbot technology

At Intercom, we use chatbots to drive 24/7 efficiencies for our marketing, sales and support workflows.

How we use bots at Intercom

Create the perfect bot that helps you crush your number around the clock.

[CTA Link] Watch video, Introduction to Custom Bots

Introduction to Custom Bots

Automated customer service lets you help more customers at scale without drastically growing headcount.

[CTA Link] Read article, Automated customer service that feels personal

Automated customer service that feels personal

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Automated customer service that feels personal

Triage new conversations to provide faster, more personal support at scale.

[CTA Link] Watch video, Design an inbound Custom Bot

Design an inbound Custom Bot

Design an inbound Custom Bot

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Chatbots have evolved. Modern bots help you scale your team while keeping the customer experience personal. See how teams are leveraging bots and the results they’re driving.

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[Story Grid Card] Design an inbound Custom Bot