Bots & automation
See our latest resources on chatbots and how they can help your team engage leads and customers 24/7.
Where chatbots are headed in 2020
We surveyed 1,000 businesses and end users to learn more about chatbot ROI, use cases, and more.
Essential sales and marketing chatbot recipes
Build chatbots to automatically convert leads on your website.
Qualify leads automatically
Automatically qualify your leads, so your team can convert them to customers.
The Modern Guide to Live Chat for Marketing
Learn how live chat and chatbots can help you scale your marketing efforts.
The Complete Guide to Using Chatbots for Sales
Learn how to use chatbots to acquire, qualify, and convert leads at scale.
Introduction to Operator
Intercom's automation technology that powers task bots, Custom Bots and Resolution Bot.
Introduction to Resolution Bot
Automatically resolve your customers' common questions.
Introduction to Custom Bots
Create the perfect bot that helps you crush your number around the clock.
Customer service chatbots are redefining support
Chatbots are letting you do what was once impossible: help customers 24/7 and instantly answer questions without human intervention.
How Custom Bots can reshape your entire sales cycle
Our chatbots are completely reshaping the sales process for both customers and sales teams.
The latest in chatbot technology
Experts discuss how automation is transforming the way we do business.
How we use bots at Intercom
At Intercom, we use chatbots to drive 24/7 efficiencies for our marketing, sales and support workflows.
The marketer that’s always on? Your chatbot
See how chatbot marketing can be used to engage, qualify and convert your leads.
Design an inbound Custom Bot
Triage new conversations to provide faster, more personal support at scale.
Automated customer service that feels personal
Automated customer service lets you help more customers at scale without drastically growing headcount.