Bots & automation
See our latest resources on chatbots and how they can help your team engage leads and customers 24/7.
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Read articleWhere chatbots are headed in 2020
We surveyed 1,000 businesses and end users to learn more about chatbot ROI, use cases, and more.
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Read articleEssential sales and marketing chatbot recipes
Build chatbots to automatically convert leads on your website.
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2:19Watch videoQualify leads automatically
Automatically qualify your leads, so your team can convert them to customers.
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Read guide
The Modern Guide to Live Chat for Marketing
Learn how live chat and chatbots can help you scale your marketing efforts.
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Read guide
The Complete Guide to Using Chatbots for Sales
Learn how to use chatbots to acquire, qualify, and convert leads at scale.
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1:27Watch videoIntroduction to Operator
Intercom's automation technology that powers task bots, Custom Bots and Resolution Bot.
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1:30Watch videoIntroduction to Resolution Bot
Automatically resolve your customers' common questions.
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1:23Watch videoIntroduction to Custom Bots
Create the perfect bot that helps you crush your number around the clock.
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Read articleCustomer service chatbots are redefining support
Chatbots are letting you do what was once impossible: help customers 24/7 and instantly answer questions without human intervention.
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Read articleHow Custom Bots can reshape your entire sales cycle
Our chatbots are completely reshaping the sales process for both customers and sales teams.
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Read articleThe latest in chatbot technology
Experts discuss how automation is transforming the way we do business.
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Read articleHow we use bots at Intercom
At Intercom, we use chatbots to drive 24/7 efficiencies for our marketing, sales and support workflows.
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Read articleThe marketer that’s always on? Your chatbot
See how chatbot marketing can be used to engage, qualify and convert your leads.
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1:41Watch videoDesign an inbound Custom Bot
Triage new conversations to provide faster, more personal support at scale.
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Read articleAutomated customer service that feels personal
Automated customer service lets you help more customers at scale without drastically growing headcount.
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