News & Updates 3 min read
Welcoming new senior leaders to Intercom
Welcoming new senior leaders to Intercom – CMO Anna Griffin; our first General Counsel Cheree McAlpine; VP, EMEA Sales Sanj Bhayro; and new Board Member Fred Ball.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 3 min read
Welcoming new senior leaders to Intercom – CMO Anna Griffin; our first General Counsel Cheree McAlpine; VP, EMEA Sales Sanj Bhayro; and new Board Member Fred Ball.
Customer Engagement 26 min listen
From considering the channel and brand voice to matching the situation and the tone of the customers, can you ever really nail down the perfect message in customer service?
Growth 4 min read
At Intercom, research, analytics, and data science informs everything we do. We build a deep, holistic understanding of our customers, employing user research to unite quantitative and qualitative insights.
News & Updates 7 min read
Check out our recent updates, all built to help you improve your conversational support, engage customers anywhere, integrate the tools you love, and more.
Customer Service 7 min read
Discover how customer-centric companies, like Zapier, Wistia, and InVision, measure their support success, and how their metrics have evolved.
Engineering 6 min read
Product engineers are experts at identifying, understanding and solving problems. But not all problems are solved in the code editor.
Customer Service 31 min listen
Traditional product design sees product as an immutable, one-size-fits-all solution. But your app isn’t the destination — your user’s goal is. The product is just a path to reach it.
News & Updates 4 min read
Incorporate your customers’ most loved platform into your support offering. We’ve partnered with WhatsApp to provide a simple, hassle-free integration within Intercom – the easiest way to add WhatsApp to your company’s support experience.
Product & Design 19 min watch
You don’t stop being a startup because you grow into a big, bloated company – you grow into a big, bloated company once you stop being a startup. Here’s how to prevent that happening.