The Intercom Blog

Published Apr 14, 2022 2 min

Welcoming our new Chief People Officer and other senior leaders

Published Apr 13, 2022 9 min

Raising the bar: Revealing the 3 customer service trends to act on in 2022

Published Apr 12, 2022 9 min

Best practices for designing effective and engaging surveys

Published Apr 7, 2022 26 min

Oracle’s Catherine Blackmore on the evolution of customer success

Published Apr 6, 2022 9 min

Atlassian and Coda on creating personalized customer experiences at scale

Published Apr 5, 2022 5 min

Switch on the next generation of phone support

Published Apr 4, 2022 8 min

Engineering at Intercom: Highlights from my first two years

Published Apr 4, 2022 3 min

Built for you: Next-generation surveys, ditching hold times with Switch, and more

Published Mar 31, 2022 27 min

Questioning tech: The past, present, and future of survey tools

Published Mar 30, 2022 5 min

Introducing Intercom Surveys: Don’t just ask for opinions, act on them