The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published May 13, 2020 6 min

Support strategies that drive better retention

Support strategies for better retention

Published May 12, 2020 31 min

Intercom on Product: Understanding your customer is key to good product judgment

Published May 12, 2020 6 min

Send better email: A step-by-step guide to improving your email deliverability and open rates

Published May 7, 2020 45 min

H.O.M.E: Market – when this little piggy stayed home

Published May 6, 2020 9 min

Why CSAT only gives you half the picture – and what to do about it

Why CSAT only gives you half the picture

Published May 6, 2020 5 min

Built for you: Resolution Bot, API 2.0, permissions, and more to help you scale

Built for you: Resolution Bot, API 2.0, permissions, and more to help you scale

Published May 5, 2020 5 min

Reading list: Platforms, ecosystems, and partnerships

Hero illustration for partners post

Published Apr 30, 2020 40 min

H.O.M.E: Off the clock – love, laughter and life through a lens

Published Apr 30, 2020 4 min

Measuring proactive communication in COVID-19 conversations

Measuring proactive communication in COVID-19 conversations

Published Apr 30, 2020 5 min

Hey, partner! Introducing new programs for app and service partners