The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Mar 19, 2020 40 min

Bailey Richardson on creative ways to move user communities online

Published Mar 17, 2020 6 min

Cultivating a robust app ecosystem

Cultivating healthy app ecosystem

Published Mar 12, 2020 34 min

Shep Hyken on fostering the cult of the customer

Published Mar 11, 2020 6 min

Chat with us: Training chatbots to have conversations with customers

Using chatbots for training

Published Mar 10, 2020 7 min

Helping from afar: Running customer support remotely

Published Mar 9, 2020 4 min

Working across land and sea: Tips for remote communication

tips for remote work communication

Published Mar 5, 2020 42 min

Jasmine Friedl on design, diversity and forging a different path for herself

Published Mar 3, 2020 11 min

What we look for when we hire designers at Intercom

Published Feb 27, 2020 46 min

Intercom’s Fergal Reid and Ciaran Lee on the making of Resolution Bot

Published Feb 25, 2020 5 min

The evolution of conversational support starts now – with our new Resolution Bot