The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Oct 31, 2019 30 min

Woven CEO Tim Campos on how to spend your most important asset

Tim Campos joins us for a discussion that ranges from balancing human-computer interaction to scaling productivity practices and how to define efficiency in a knowledge-based economy.

Dee Reddy

Published Oct 31, 2019 6 min

When should engineering managers write code?

Published Oct 30, 2019 14 min

Who’s who: Understanding your business with customer segmentation

How we approached customer segmentation at Intercom

Published Oct 29, 2019 6 min

Tune up your sales pitch with a focus on clarity

Published Oct 24, 2019 34 min

People & Company’s Bailey Richardson on how to find your people

Published Oct 23, 2019 5 min

From frontline manager to SVP of Sales: How to stand out in your sales career

Published Oct 22, 2019 20 min

The complete guide to onboarding customers for long-term success

Published Oct 17, 2019 32 min

Intercom on Product: Rethinking outcomes over outputs

Published Oct 16, 2019 13 min

How pricing strategy helps shape your entire business model

Published Oct 15, 2019 10 min

Drop the poker face: Why salespeople need to embrace authenticity