The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Apr 9, 2019 2 min

Introducing real-time sales reps to accelerate growth

Modern buyers enter the sales cycle full of knowledge, opinions and feelings about your product. Here's how our real-time sales reps increase velocity for these buyers.

LB Harvey

Published Apr 4, 2019 25 min

How to build a billion dollar sales team like Stripe

Published Apr 3, 2019 5 min

What we shipped: 8 new features to create a best-in-class customer journey

Published Apr 2, 2019 2 min

3 career tips for SDRs who want to become AEs

Sales career tips from Kate O'Hanlon - how to go from SDR to Account Executive

Published Apr 1, 2019 10 min

A product manager walks into a bar…

Published Mar 28, 2019 20 min

What makes a world-class CMO in 2021? And what makes them fail?

Published Mar 27, 2019 3 min

Get personal: Say hello to account-based marketing in Intercom

Published Mar 26, 2019 5 min

Why your customers’ second invoice is so important

Published Mar 25, 2019 7 min

How to learn from churn – designing good user offboarding

Published Mar 21, 2019 20 min