The Intercom Blog

Published Apr 23, 2019 12 min

User onboarding strategies that work – and mistakes to avoid

Simply signing up users means nothing if you're not helping them understand how they can actually achieve what you've promised.

Fiona Lee

Published Apr 22, 2019 33 min

Guru’s Rick Nucci on using automation to scale your customer experience

Published Apr 18, 2019 20 min

Should you disrupt or create a category? 5 lessons from Gainsight’s CMO Anthony Kennada

Published Apr 17, 2019 9 min

Announcing Product Tours: A new way to create powerful, personalized user onboarding

Published Apr 15, 2019 2 min

What should designers ship?

Published Apr 11, 2019 20 min

How marketing helped Segment go from 6 months runway to a $1.5 billion dollar valuation

Published Apr 10, 2019 2 min

Announcing our new guides: everything you need to know about buying live chat

Published Apr 9, 2019 2 min

Introducing real-time sales reps to accelerate growth

Published Apr 4, 2019 25 min

How to build a billion dollar sales team like Stripe

Published Apr 3, 2019 5 min

What we shipped: 8 new features to create a best-in-class customer journey