The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 38 min listen
As we’ve done in past years, I sat down with Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) to reflect on the things we’ve learned in the last 12 months.
News & Updates 7 min read
In 2018, we invested heavily in building best in class products with non-stop innovation. Here’s a roundup of what we shipped this past year and how these innovations are helping our customers grow.
Sales 4 min read
How do you quickly establish rapport with leads over live chat? Learn how to use storytelling to build trust and keep leads engaged – and ready to convert.
AI & Automation 30 min listen
Sujan Patel – one of today’s most well-known growth experts – join us to discuss the power of chatbots, the most effective ways he’s seen them being used, and where he thinks the future of automation is headed.
News & Updates 10 min read
It has been a year of extraordinary growth at Intercom and here at Inside Intercom. Here is a collection of highlights and insights from 2018, from our blog posts to our books, our podcast to our microsites.
Sales 20 min watch
When it comes to crafting help content – in any format – you should always speak to your Sales team because help content done well should also work as sales and marketing content.
Customer Engagement 30 min listen
We sat down with Julien Codorniou, VP for Workplace by Facebook, to get a behind the scenes look into running a startup inside of Facebook, how they’re building a less disruptive communication platform, and how they’re reinventing the B2B sales and marketing playbook.
Sales 6 min read
Customer experience might seem like a complicated nut to crack but it can be pretty simple if you listen to what your customers want – a personalized, quick and low friction experience.
Customer Engagement 12 min read
In-app marketing is one of the best ways to engage and retain your users. Learn about the different methods for in-app marketing, how create a strategy and which tools to use.
