Scale by Intercom
6 min read
What is “conversational”?
What do we mean when we say “conversational”? Conversations are changing as technology evolves – here’s why it matters for your business.
Scale by Intercom
Business growth begins with better customer relationships
Latest
Scale by Intercom
10 min read
Building a great sales team: How Intercom fosters and maintains its sales culture
Scale by Intercom
30 min listen
Solving the customer success equation: Nick Mehta on delivering value at scale
Scale by Intercom
35 min listen
Nate Brown on why proactive CX is the next competitive battleground
Scale by Intercom
32 min listen
Bought-in and paid for: how Atlassian bridges the gap from freemium to enterprise sales
Scale by Intercom 6 min read
Transforming customer support with automation: Key trends and challenges for support leaders
Companies that automate support are 4x more likely to see CSAT improvements, according to a survey we conducted with support leaders. That’s an incredible statistic – but how can these benefits be realized?
Scale by Intercom 6 min read
Slack’s Kristen Swanson on building the deeply human support experience your customers deserve – and expect
As the world looks ahead to the future of work, Kristen Swanson explains Slack’s focus on supporting its customers and helping them to navigate this transition.
Scale by Intercom 6 min read
Quality and consistency: Best practices for building a strong, scalable support experience
When it comes to building a strong support experience, Chris Jewitt, Customer Success Manager at Klaus, notes that the key is to consistently measure the quality of customer conversations in order to know what’s working – and where there’s room to adapt and improve.
Scale by Intercom 3 min read
What we learned from Scale in 2020
This year we launched Scale, a new content series about how industry leaders are focusing on customer relationships. Here is our roundup of all the industry insights we gleaned from this unprecedented year.
Scale by Intercom 7 min read
Zapier’s Richard Hall on why your support organization is a brain trust – not a cost center
Zapier’s Director of Support Operations Richard Hall reflects on what it takes to build a great customer experience, from valuing your team to listening to your customers.
Podcasts & Videos
Scale by Intercom
35 minute listen
Getting conversational: HubSpot’s CEO on a new species of disruptor
Scale by Intercom
35 minute listen
