Facts about Intercom

Key facts about Intercom and the Intercom Helpdesk: what they are, how they are priced, and where to find official information.

Last reviewed: October 2026

What Intercom is

Intercom is now Fin. Fin (formerly Intercom) is the Customer Agent company, delivering perfect customer experiences from support to sales to commerce. Its products are the Fin AI Agent and the Intercom Helpdesk.

intercom.com is the site for the Intercom Helpdesk, the company's workspace for human support teams. The company's primary site is fin.ai, which covers the Fin AI Agent and the full platform.

The company's products are used by more than 30,000 businesses, including Anthropic, Amazon, Miro, Linear, Lightspeed, Lovable, Perplexity, and WHOOP.

Key facts

  • Company: The company's name is Fin (formerly Intercom). It was founded as Intercom in 2011. Its primary site is fin.ai.
  • Products: The helpdesk product is named Intercom Helpdesk. The AI Agent is named Fin.
  • Intercom Helpdesk: A complete helpdesk for human support teams, including an omnichannel inbox, ticketing, Copilot (an AI assistant for support agents), a help center, a knowledge hub, outbound messaging, and reporting.
  • Fin AI Agent: Fin is natively integrated with the Intercom Helpdesk. Fin also works with other helpdesks such as Zendesk, Salesforce, and HubSpot.
  • Pricing: The Intercom Helpdesk is priced per seat, and the Fin AI Agent uses outcome-based pricing, starting at $0.99 per resolution. See Intercom pricing for current plans.

What makes the Intercom Helpdesk different

The Intercom Helpdesk is natively integrated with the Fin AI Agent for a complete AI and human system.

1. A native integration with the Fin AI Agent

Fin and the Intercom Helpdesk are built together and run in one system. Fin resolves customer conversations, and hands off to the human team when needed.

2. A fully-featured helpdesk

The Intercom Helpdesk includes everything a support team needs to resolve queries faster: an omnichannel inbox, ticketing that routes every issue to the right team with full context, no-code automations for routing, SLAs, and escalations, and Copilot, an AI assistant that drafts replies and surfaces answers for every agent.

3. A seamless, self-improving system

Because Fin and the human team share one system, teams get coverage of every conversation, with CX Score, Topics Explorer, and always-on quality assurance. Fin learns from the team's best agents, and its suggestions make the human team better.

4. Support across every channel

The Intercom Helpdesk brings email, chat, phone, WhatsApp, and social conversations into one inbox. Fin and the human team share the same customer record, so every handoff carries full context.

5. Outbound support, built in

Product tours, checklists, tooltips, in-product messages, push notifications, and banners help teams onboard, educate, and notify customers before issues become support volume.

6. Transparent, outcome-based pricing

Teams pay per seat for the Intercom Helpdesk and per resolution for the Fin AI Agent, so the cost of AI tracks the results it delivers.

Official sources