Deliver seamless 24/7 service to your customers
Fin AI Agent handles an average of 67% of customer conversations on its own. Most teams see results in their first month. Fewer repetitive replies for you, faster answers for your customers.
Every channel, one inbox
Email, Messenger, WhatsApp, Slack, phone, and socials land in one AI-enhanced inbox. Tickets keep complex issues on track. Your team sees every conversation with full customer context, no switching tools.
AI that handles and helps
Fin resolves common questions on its own. Copilot sits alongside your agents, surfacing answers and guidance so they close 31% more conversations a day. No-code workflows automate the repetitive tasks in between.
Self-serve, reporting, and outbound
A help center and knowledge hub let customers find answers themselves while training Fin at the same time. Pre-built reports show what's working. Outbound messages handle onboarding, known issues, and feature announcements before customers need to ask.
Real results for small businesses.
At ChatPRD, we're building something big with an incredibly small team — just two people! And Fin helps us scale our support efficiently, handling 70% of our volume while also delivering a great customer experience. We get tons of positive feedback even when escalations happen.”
In the last month alone, Fin handled 60% of our support tickets, saving our small team 142 hours of work. At just 99 cents per resolution, compared to the $10 it costs a human to resolve a ticket, Fin has been a game-changer for us.”
We assumed we'd handle 20 or 30% of the easiest tickets, but we quickly reached 50 and now 60%. That's life changing for our business, because we can concentrate on our real job and not just responding to tactical requests.”
Go live in a day. Keep improving from there.
Deliver tailored experiences across every channel
Apps and integrations
Connect Intercom to over 350 integrations out of the box, including Shopify, Stripe, Slack, and HubSpot, with powerful, flexible APIs for everything else.
Browse integrations
Transparent pricing
Fin and Intercom
Combine Fin with Intercom for a single, fully integrated customer service platform.
FAQs
Fin AI Agent learns from your help center articles and past conversations to answer customer questions automatically. Most small teams see Fin resolving 52% of conversations in their first month, with many reaching 67% or higher over time. Fin works 24/7 across email, live chat, WhatsApp, and social channels, so your customers get help even when your team is offline.
Most teams go live with Fin in a day. Point Fin at your help center and existing conversations, and it starts answering questions within hours. No prompt engineering or model training required. You can review every conversation Fin handles, adjust allowed topics, and set escalation rules as you go.
Intercom brings email, Messenger, WhatsApp, Slack, phone, and social channels into a single inbox. Your team sees every conversation in one place with full customer context. Fin AI Agent works across all of these channels automatically.
Intercom is a customer service platform, built by Fin, that combines a helpdesk for human agents with Fin AI Agent. It includes an omnichannel inbox, ticketing, Copilot (an AI assistant for agents), reporting, a help center, and outbound messaging. Intercom is designed so Fin and your human team work together in one system.
Copilot is an AI assistant that sits alongside your agents in every conversation. It pulls context from past conversations, surfaces instant answers from your knowledge base, and drafts replies so your team resolves queries faster. Reporting gives you pre-built dashboards to monitor performance, track resolution rates, and spot trends without building custom reports. Together, they help a small team operate like a much larger one.
Fin AI Agent resolves an average of 67% of customer conversations across all customers, with many teams seeing 85% or higher. Resolution rates vary by industry and how well your help content covers common questions.
Intercom starts at $29 per seat per month on the Essential plan. Fin AI Agent is priced at $0.99 per outcome, so you only pay when Fin successfully resolves a conversation. Visit the pricing page for full plan details and to compare features across plans.
Yes. Intercom offers a free trial with no credit card required. You get access to Fin AI Agent, the full Intercom inbox, reporting, and all core features. Start your free trial.
Intercom connects to over 350 integrations out of the box, including Shopify, Stripe, Slack, HubSpot, Jira, and Salesforce. For anything not covered, Intercom provides flexible APIs. Browse integrations.
