Product & DesignGraham Ó MaonaighSian Townsend28 August 2019
Sian Townsend
Former Director of Research, Intercom
Product & DesignSian Townsend17 August 2017GV's Michael Margolis on user research for startups
Product & DesignSian Townsend5 October 2016Understanding your users' mental model
Product & DesignSian Townsend20 May 2016Jobs-to-be-Done: from doubter to believer
Product & DesignSian Townsend6 January 2016Research at Intercom: thinking beyond product
Product & DesignSian Townsend21 October 2015Product design starts with a fingerprint
Product & DesignSian Townsend8 August 2014Why I left Google to join Intercom