Customer ServiceKaitlin Pettersen5 August 2020
Kaitlin Pettersen
Former Senior Director of Customer Support, Intercom
Customer ServiceKaitlin Pettersen8 July 2020The end of "good enough" – and the rise of conversational support
Customer ServiceKaitlin Pettersen21 May 2020Ryan Steinberg on fostering empathetic automation
Customer ServiceKaitlin Pettersen10 March 2020Helping from afar: Running customer support remotely
Customer ServiceKaitlin Pettersen8 August 2019Slack’s Lane Collins on their 'radical convenience' approach to customer experience
Customer ServiceKaitlin Pettersen11 July 2019HubSpot’s Michael Redbord on staying in touch with your customers as you scale
Customer ServiceKaitlin Pettersen22 April 2019Guru’s Rick Nucci on using automation to scale your customer experience
Customer ServiceKaitlin PettersenRyan Steinberg15 May 2018Want your support team to drive revenue? Go real time.