Customer EngagementRuairí Galavan6 March 2019
Ruairí Galavan
Director, Customer Engagement, Intercom
Customer EngagementRuairí Galavan10 December 2018How to leverage in-app marketing to grow your business in 2023
Customer EngagementRuairí Galavan4 April 2018Respect the inbox: How to improve customer communication
Customer EngagementRuairí Galavan2 March 2018Marketing doesn't stop when you've acquired a customer
Customer EngagementRuairí Galavan20 February 2018C.A.R.E. – a simple customer onboarding framework
Customer ServiceRuairí GalavanPhil Byrne19 January 2018How we scaled product demos at Intercom
News & UpdatesRuairí Galavan5 December 2017How to build a help center from scratch
Customer ServiceRuairí Galavan19 September 2017How to reduce customer churn with webinars
Customer ServiceRuairí Galavan28 July 2017How to bolster customer onboarding with video
Customer ServiceRuairí Galavan31 March 2017Support tickets alone are not enough – it's time to offer conversational support
Customer EngagementRuairí Galavan6 January 201712 steps to create a great messaging strategy
Customer EngagementRuairí Galavan5 December 2016Successful customer onboarding never stops
Customer ServiceRuairí Galavan16 August 2016Empathy: the key to better support content
Product & DesignRuairí Galavan16 January 2014Be comfortable killing your features