The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Mar 25, 2024 5 min

Customer service trends on tour: Bringing our 2024 report to life

Published Mar 21, 2024 25 min

The Ticket: Fueling the AI machine with the knowledge it needs

Published Mar 20, 2024 3 min

Farewell to the customer service Frankenstack

Published Mar 19, 2024 3 min

Response Time: Vol. 24

Response Time: Vol. 24 blog hero image

Published Mar 14, 2024 38 min

Intercom on Product: The evolution of product management in the age of AI

Intercom on Product Julia Godinho and Brian Donohue

Published Mar 7, 2024 27 min

The Ticket: How AI is transforming customer service tech stacks

The Ticket Podcast with Bobby Stapleton and Declan Ivory

Published Mar 4, 2024 2 min

Embracing change, the customer service way

Embracing change the customer service way blog hero image

Published Mar 4, 2024 4 min

Response Time: Vol. 23

Response Time Vol. 23 blog hero image

Published Feb 29, 2024 24 min

The Ticket: Amplitude’s Jenna Elliott on navigating the future of customer success

Amplitude’s Jenna Elliott on navigating the future of customer success

Published Feb 27, 2024 5 min

Intercom’s new and improved reporting features

Intercom Reporting Features Hero