The Intercom Blog

Published Sep 22, 2022 2 min

Intercom named a Strong Performer in Forrester’s 2022 Conversation Automation Solutions New Wave™

Published Sep 22, 2022 26 min

How to deploy empathy to get the most out of customer interviews, according to Geocodio’s Michele Hansen

Published Sep 21, 2022 2 min

Announcing our refreshed guide ‘The Onboarding Starter Kit’

Published Sep 21, 2022 10 min

Breaking down barriers to scale: How we’ve optimized Elasticsearch usage at Intercom

Published Sep 20, 2022 11 min

Four beliefs shaping our vision for customer support

Published Sep 15, 2022 18 min

Emojis mean business: The characters transforming business messaging

Published Sep 8, 2022 40 min

Intercom on Product: The new dawn of Machine Learning

Published Sep 7, 2022 5 min

Built for you: Tooltips, new support languages, personalized posts, and much more

Published Sep 6, 2022 7 min

Intercom’s product principles: Building in small steps to deliver maximum customer value

Published Aug 31, 2022 31 min

Increase engagement and conversions through social media – 3 key takeaways