The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jun 22, 2021 6 min

Sales technology: 3 trends you need to know

Sales technology: 3 trends you need to know

Published Jun 17, 2021 30 min

How Intercom is preparing for a return to the office

Published Jun 16, 2021 3 min

Trajectory matters more than state

Published Jun 15, 2021 12 min

Agile support: 9 principles to help your team provide personal support at scale

9 agile principles

Published Jun 9, 2021 7 min

How we approach remote employee onboarding at Intercom

Intercom employee onboarding

Published Jun 8, 2021 10 min

Conversational support isn’t just a nice-to-have – it’s make or break

Published Jun 3, 2021 30 min

Intercom on Product: Accelerating your strategy after COVID-19

Intercom on Product

Published Jun 2, 2021 7 min

Tackling the problem: A simple three-part framework to align your team’s efforts

team alignment framework

Published Jun 1, 2021 10 min

The biggest challenges facing support teams right now (and how to solve them)

The 4 biggest challenges facing support teams right now

Published May 25, 2021 11 min

How the pandemic has changed customer support forever