The Intercom Blog

Published May 6, 2020 9 min

Why CSAT only gives you half the picture – and what to do about it

CSAT is by far the most popular customer service quality metric used across all industries. But CSAT alone is actually a poor indicator of support quality.

Martin Kõiva

Published May 6, 2020 5 min

Built for you: Resolution Bot, API 2.0, permissions, and more to help you scale

Published May 5, 2020 5 min

Reading list: Platforms, ecosystems, and partnerships

Published Apr 30, 2020 40 min

H.O.M.E: Off the clock – love, laughter and life through a lens

Published Apr 30, 2020 4 min

Measuring proactive communication in COVID-19 conversations

Published Apr 30, 2020 5 min

Hey, partner! Introducing new programs for app and service partners

Published Apr 29, 2020 11 min

Everything just changed: How to keep your customers at the center during turbulent times

Published Apr 28, 2020 5 min

Reading list: Thinking about design

Published Apr 23, 2020 45 min

H.O.M.E: Health and wellness in the great indoors

Published Apr 21, 2020 6 min

Reading list: Know your customers