The Intercom Blog

Published Mar 11, 2020 6 min

Chat with us: Training chatbots to have conversations with customers

Training a chatbot might sound complex, but it’s more straightforward and intuitive than you might imagine. These are our best practices for how to do it.

Liam Keegan

Published Mar 10, 2020 7 min

Helping from afar: Running customer support remotely

Published Mar 9, 2020 4 min

Working across land and sea: Tips for remote communication

Published Mar 5, 2020 42 min

Jasmine Friedl on design, diversity and forging a different path for herself

Published Mar 3, 2020 11 min

What we look for when we hire designers at Intercom

Published Feb 27, 2020 46 min

Intercom’s Fergal Reid and Ciaran Lee on the making of Resolution Bot

Published Feb 25, 2020 5 min

The evolution of conversational support starts now – with our new Resolution Bot

Published Feb 24, 2020 4 min

From 2 hours to 2 minutes: How Hostinger sped up customer support with Intercom

Published Feb 20, 2020 32 min

Buster Benson on the art of productive disagreement

Published Feb 18, 2020 28 min

Intercom on Product: Why making every day count is key to progress