Customer ServiceDeclan Ivory2 January 2024
live chat
Customer ServiceNiamh O'Connor9 February 2023The ultimate guide to live chat support
Customer EngagementBrian Kotlyar7 August 2022What is customer acquisition cost and why does it matter?
Anna Murphy7 June 2022From first touch to qualified lead: How to use live chat for sales
Customer ServiceJack Jenkins9 March 2020Working across land and sea: Tips for remote communication
Geoffrey Keating20 March 2019How to scale live chat (without spending a fortune or driving your team crazy)
Customer EngagementAmanda Connolly9 January 2019Announcing The Modern Guide to Live Chat for Marketing
- Alex Yamamoto11 December 2018
How B2C companies are using live chat to drive sales and offer a personalized customer experience
Anna Murphy24 August 2018How live chat increases conversion rates
Bobby Weisblatt9 March 2018Understanding your customers with live chat
Bardia Shahali5 March 2018Need for speed: how to address leads faster with live chat
Stan Massueras21 February 2018How to use live chat for a product launch
Bardia Shahali13 February 2018Make sales and product meetings a win-win
Customer EngagementMaya Sykes29 January 2018Harness live chat conversations to capture more leads
Sara Yin17 January 2018Announcing the starter kit for sales live chat
Patrick O'Neill2 January 2018The big whale and the long tail
Max Altschuler7 December 2017How to start account-based marketing in 5 steps
Karia Young-Eagle23 October 2017Qualifying leads for quality not quantity