The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

The Fin Flywheel (train, test, deploy, analyze) with Analyze highlighted and made up of Insights, Recommendations, and Monitors

Published Mar 25, 2026 7 min

Announcing Monitors: Opening the AI black box

Learn about Monitors, a new product area for Fin that sits alongside Insights and Recommendations to give you a full observability suite.

Alissa Tyrangiel

Published Mar 19, 2026 3 min

Kaizen for the AI era: How small improvements build smarter support

Kaizen for AI

Published Mar 13, 2026 8 min

Transformation in action: What it takes to automate 81% of your customer service while improving CX

Published Mar 12, 2026 4 min

From resolutions to outcomes: Evolving how Fin delivers value

Published Mar 10, 2026 5 min

Fin Product Updates: February recap

Fin Product Updates_CoverImage

Published Mar 5, 2026 5 min

Transformation in action: When support becomes the blueprint for company-wide AI

Published Feb 27, 2026 6 min

Transformation in action: How AI is evolving support careers

Published Feb 25, 2026 8 min

Announcing major updates to Procedures and Simulations: Enabling Fin to handle complex queries

Published Feb 20, 2026 8 min

Transformation in action: Raising the bar for customer experience

Published Feb 13, 2026 6 min

Transformation in action: Why ROI becomes clearer with deeper integration