The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

AI is ready. Organizations are not.

Published May 18, 2026 5 min

Agents can do the work

Agents today are more capable than ever. When businesses struggle to deploy them, it's a reflection of organizational readiness.

Jennifer Murphy

Published May 15, 2026 9 min

Operator: A look under the hood

Published May 15, 2026 6 min

Meet Operator: An Agent for your customer operations

Published May 13, 2026 20 min

The ultimate guide to knowledge management for your Sales Agent

Managing knowledge for your Sales Agent

Published May 12, 2026 3 min

Today Intercom becomes Fin

Published May 8, 2026 7 min

How we turned support into a revenue engine at Intercom

Published May 8, 2026 5 min

Building outcome-based pricing for Fin for Sales

Outcome-based pricing for Fin for Sales

Published May 7, 2026 4 min

Announcing Fin for Ecommerce: Fin’s next role as a Customer Agent

Header image that says "One agent for the entire ecommerce journey" and shows a sample coversation of Fin for Ecommerce

Published Apr 28, 2026 6 min

AI is the answer to the sales growth-without-headcount problem

Grow pipeline without scaling headcount

Published Apr 23, 2026 2 min

Introducing the Sales Agent Blueprint

Visit The Sales Agent Blueprint fin.ai/blueprint/sales