The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Evaluating Agents for customer service

Published May 22, 2026 6 min

What really matters when evaluating AI Agents for customer service?

Performance is only one factor in determining if an AI Agent is the right fit. Here's what else to consider.

Published May 20, 2026 8 min

How we develop pricing and packaging at Fin

what goes into pricing and packaging

Published May 19, 2026 13 min

Ready for your busiest day: How we scale

Published May 18, 2026 5 min

Agents can do the work

AI is ready. Organizations are not.

Published May 15, 2026 9 min

Operator: A look under the hood

Published May 15, 2026 6 min

Meet Operator: An Agent for your customer operations

Published May 13, 2026 20 min

The ultimate guide to knowledge management for your Sales Agent

Managing knowledge for your Sales Agent

Published May 12, 2026 3 min

Today Intercom becomes Fin

Published May 8, 2026 7 min

How we turned support into a revenue engine at Intercom

Published May 8, 2026 5 min

Building outcome-based pricing for Fin for Sales

Outcome-based pricing for Fin for Sales