Customer ServiceBeth McEntee17 March 2021
support landscape
Customer ServiceBeth McEntee27 January 2021Conversational experiences and customer outcomes: How Typeform creates blueprints for customer success
Customer ServiceBeth McEntee15 December 2020Zapier’s Richard Hall on why your support organization is a brain trust – not a cost center
Customer ServiceBeth McEntee24 November 2020Quality and consistency: Best practices for building a strong, scalable support experience
Customer ServiceBeth McEntee27 October 2020Slack’s Kristen Swanson on building the deeply human support experience your customers deserve – and expect
Customer ServiceBeth McEntee30 September 2020Aircall’s Global Head of Customer Care Ian MacLean on preventing the 'swivel chair effect'