Product & DesignLiam Geraghty7 September 2023
Videos
Videos from The Intercom Blog.
Customer ServiceMark Iafrate5 September 2023Improving support quality while embracing AI: Strategies from Intercom and Klaus
AI & AutomationLiam Geraghty30 August 2023The emergence of superintelligent AI
AI & AutomationLiam Geraghty24 August 2023Learn how AI can unlock productivity, according to AI founder Andrew Louder
Liam Geraghty17 August 2023Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi
Customer ServiceLiam Geraghty10 August 2023The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership
Customer ServiceLiam Geraghty2 August 2023CX strategist Lynn Hunsaker on putting the customer at the heart of innovation
AI & AutomationLiam Geraghty6 July 2023Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes
Customer ServiceLiam Geraghty15 June 2023Transforming customer service in healthcare, with health educator Jennifer FitzPatrick
AI & AutomationLiam Geraghty8 June 2023From science fiction to tech reality: Exploring the impact of AI
Product & DesignDes Traynor25 May 2023Intercom on Product: The AI revolution and the future of customer service
Product & DesignLiam Geraghty17 May 2023Building AI that works: How to navigate the AI frontier as a product leader
Customer ServiceLiam Geraghty4 May 2023How to take your customer service from unforgivable to unforgettable, with Micah Solomon
Customer ServiceLiam Geraghty27 April 2023How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown
Customer ServiceLiam Geraghty20 April 2023How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
Customer EngagementLiam Geraghty13 April 2023Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior
AI & AutomationLiam Geraghty30 March 2023Customer support just got smarter: A closer look into our new ChatGPT-powered bot
Customer ServiceLiam Geraghty23 March 2023CX expert Jon Picoult on shaping memories, not just experiences
Customer ServiceDes Traynor14 March 2023Conversation starter: A chat about our groundbreaking new AI chatbot
Customer ServiceLiam Geraghty9 March 2023The GPT effect: A new era of customer service