Conversational AI Platform for Customer Service
Fin AI Agent uses conversational AI to actually resolve customer questions, not just talk through them, resolving 76% of conversations on average, natively integrated into Intercom so your team and Fin work from the same record.
Conversational AI that resolves customer conversations
Conversational AI lets businesses understand and respond to human language through natural conversation. Powered by large language models, machine learning, and natural language processing, it understands customer intent, maintains context across interactions, and resolves requests across chat, voice, and other digital channels.
Understands, not just detects keywords
Fin uses natural language understanding to interpret real customer intent and context across a full conversation, not simple keyword matching or scripted paths.
Built to resolve, not just respond
Conversational AI can hold a natural conversation. Fin goes further, taking the actions needed to actually close out a request, resolving 76% of conversations on average, with many customers seeing over 90%. See customer results
One system, not a bolt-on AI layer
Fin is native to Intercom, not a conversational AI layer added after the fact, so your team and Fin share the same customer record, conversation history, and context. Explore the Intercom helpdesk
Conversations that hold together, turn after turn
Fin tracks what's already been said, so a customer doesn't have to repeat their order number, account details, or the question they already asked.
Built on models trained for customer service, not general chat
Fin combines conversational AI with knowledge retrieval, business logic, and your own content, so responses are grounded in your policies and data, not just general-purpose conversation.
When a conversation needs a person
Handoff
When a conversation needs a person, Fin hands off with the full conversation history attached, inside Intercom, so your agent starts with context instead of a blank ticket.
Human in the loop
Fin can pause mid-procedure and ask a teammate for help before continuing — without handing off the entire conversation. This is for high-risk, sensitive, or complex scenarios where you want automation most of the time but still need a human decision at key steps.
Conversational AI agents vs. traditional chatbots
| Traditional chatbots | Fin AI Agent | |
|---|---|---|
| Understand natural language | Limited | Yes |
| Understand customer intent | No | Yes |
| Maintain context across conversations | No | Yes |
| Handle complex, multi-step conversations | Limited | Yes |
| Answer questions using company knowledge | Limited | Yes |
| Follow business rules and policies | Limited | Yes |
| Personalize responses using customer data | No | Yes |
| Take action across connected systems | No | Yes |
| Resolve customer requests end to end | No | Yes |
| Escalate seamlessly to human agents | Limited | Yes |
| Continuously improve with AI models | No | Yes |
| Best suited for | Answering simple FAQs and scripted requests | Resolving customer conversations |
Results teams see with Fin
The time savings have been huge – in the first month, we’d already saved over 1,700 hours of our team’s time. Without Fin, it would have taken us months to work through that volume. And our users appreciate the instant, accurate answers.”
Fin is now involved in 99% of our conversations, and is able to provide an answer to 95% of them – even more complex ones.”
Since the initial launch of Fin, we’ve managed to improve Fin CSAT by 60%, while also reducing response times by 38% on chat and 67% on email. Fin gives quick, accurate responses, and we have full control over how it handles conversations, including when to hand off to a human.”
Transparent pricing
Intercom with Fin
Combine Intercom with Fin for a single, fully integrated customer service platform.
FAQs
Conversational AI is technology that enables natural, human-like dialogue between people and machines, using natural language processing, machine learning, and context tracking. It powers both AI Agents and AI Copilots.
Conversational AI is the underlying technology. Fin combines it with knowledge retrieval, business logic, and system integrations to actually resolve requests, not just hold a conversation.
Yes. Fin tracks what's already been said, so customers don't have to repeat information they've already given.
Yes. Fin resolves conversations across email, live chat, phone, WhatsApp, and social messaging, with consistent quality in each.
Intercom connects to 350+ tools right away, including Salesforce, Stripe, and Jira, plus flexible APIs for anything specific to your stack.
Fin hands off to your team in the Intercom inbox with the full conversation and customer history attached, so nothing gets lost and the customer doesn't have to repeat themselves.
Connect Fin to your existing help center and content, and it starts resolving conversations, no separate bot to script or train from scratch. You can also view a demo to see it in action.
