The only helpdesk designed for the AI Agent era
Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one. Fin resolves routine queries so your team can focus on more challenging conversations, and it all happens in one system.
- 14 day free trial. No credit card required.
Two products, one seamless experience
Fin and Intercom are built together, share the same record, knowledge, and inbox, ensuring that every customer receives seamless support.
Intercom is a fully-featured AI-powered helpdesk
With an omnichannel inbox, AI-powered ticketing, and real-time assistance from Copilot, your human team has everything they need to onboard faster, work more efficiently, and deliver better customer experiences.
Fin is the highest-performing AI customer service agent
Fin has industry-leading resolution rates, averaging 76% across 12,000+ customers. It’s trusted by many of the most forward-thinking businesses in the world, including Anthropic, Clay, Lightspeed, Rocket Money, Gamma, and many more.
Trusted by the most forward-thinking businesses
Fin fundamentally changed our support strategy. It helped us scale instantly, resolve over 50% of conversations, and save more than 1,700 hours in the first month. If you're debating whether to build or buy – buy Fin.”
We were looking for strong technology, and a team that could back us to get to the place we needed for this to be successful. We found both of those things with Fin and Intercom.”
Intercom is a complete customer service solution. Its modern interface makes delivering exceptional support seamless, and ongoing product innovation keeps us ahead of the curve.”
AI you can put in front of customers
Answers grounded in content you approve, certifications enterprise teams require, and a track record at volume. Everything you need to defend the decision internally.
Grounded answers, not guesses
Fin answers only from content you approve in Knowledge Hub, with an industry-low hallucination rate, so nothing reaches a customer unvetted.
Certified for enterprise
SOC 2 Type II, ISO 27001, HIPAA, and ISO 42001, the first international standard for responsible AI deployment.
Proven at scale
Fin resolves over 1 million conversations every week for thousands of customers.
Leader on G2
Intercom helpdesk with Fin AI Agent
Combine Intercom with Fin for a single, fully integrated customer service platform.