The only helpdesk designed for the AI Agent era
Intercom is the only helpdesk with a natively integrated AI Agent, Fin. Every customer conversation improves the next one — enabling perfect experiences that were never possible before.
A better support experience for customers, agents, and leaders
Faster resolutions, happier customers
Provide 24/7 support and resolve 67% of support volume, instantly. Keep customers happy while reducing support costs.
Supercharge your support team
Make every agent your best agent with a complete, easy-to-use inbox featuring Fin AI Copilot, tickets and built-in phone
Advanced reporting & automation
Gain AI-driven insights and optimize your team's performance with advanced reporting, automated workflows, and outbound messaging.
Instant service, exceptional experiences
Meet your customers wherever they are, whenever they contact you, with omnichannel support and a fully integrated help center. Plus, forget everything you knew about AI chatbots—meet Fin AI Agent.
AI-first tools for more efficient support agents
Maximize agent productivity with a complete, easy-to-use inbox featuring Fin AI Copilot, tickets and built-in phone.
Tools and insights to empower your support team
Optimize team performance with AI reporting and insights, workflow automation, outbound messages, and robust integrations.
"We started using Fin over email as soon as it was available and we love it! In the last 12 weeks, we've had an almost 70% resolution rate which is epic."”
Intercom is a complete customer service solution. Its modern interface makes delivering exceptional support seamless, and ongoing product innovation keeps us ahead of the curve.”
Fin AI Agent is currently resolving 65% of our support volume across our workspaces. It has freed up our agents to focus on so many other areas of impact for our customers and has given us the space to rethink our career progression paths and the roles within our team.”
