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Search results for:Custom object

Setting up a Custom Object

How to model and store external data to suit your specific use case with Custom Objects… Create your first Custom Object by clicking on “Create new object”. Give the object a name (e.g… People Conversation Custom Object Next, you’ll need to populate your Custom Object

View Custom Object data from the Help Desk

How to get additional data context through Custom Objects associated to user or conversation… find the Reference Attribute that was created linking the ‘People’ object and the ‘Custom Object’… For more on how to do this, check out: Setting up a Custom Object

How to manage Custom Objects

Find where to view, update, archive and manage attributes for Custom Objects… To manage your Custom Objects, go to Settings > workspace data > Custom object data: When Custom… To archive a Custom Object go to Settings > workspace data > Custom object data and click on the edit

Using Custom Objects in Workflows

Create fully flexible and powerful support experiences in your Workflows and Custom Answers with Custom Objects… First, head over to Custom object data in your settings and create a new Custom Object with any fields… Object Instance, the replies are ordered by that Custom Object Instance's external_updated_at value

Setting up references with Custom Objects

So you could create a Custom Object called “Order” and create a references both on People and Order object… In your custom object called "Order": In People Object: Another type of reference is "one-to-one… Custom Objects allow you to extend Intercom's standard People and Conversation object data to store data

Custom Actions and Objects FAQs

Support and information for common questions around using Custom Actions and Custom Objects… How do I know if Custom Actions or Custom Objects are available to me?… Where is Custom Object data stored?

Custom Actions and Objects explained

With Custom Actions and Custom Objects, you can connect with external data in more flexible and customizable… Custom Objects - Your custom data types… Note: It’s possible to use Custom Actions without Custom Objects

JSON objects and arrays supported for Custom Actions response mapping

See which objects and arrays you can use for response mapping in Intercom… Note: In order to map date data to a Datetime attribute on a Custom Object, we only support mapping strings… is array You can map the root array to a Custom Object type

Setting up a Custom Action

Learn how to create Custom Actions to integrate your external data with bots that resolve more customer questions… Custom Objects: Object attributes you have created in Intercom… Select the Intercom object and then map it with the external API object

5 great ways to use Custom Actions and Objects in bots

Help your customers self-solve more of their questions with external data… Note: It’s possible to use Custom Actions without Custom Objects… Custom Actions to make external API calls and retrieve data / take actions