If you're excited to become an Intercom expert you'll need to sign up for Academy.
This gives you full access to our exclusive course content!
To begin, go to academy.fin.ai and click "Sign in":
You'll need to be signed in to your Intercom account to continue. You can sign in with Google or your email. If you don't have an Intercom account yet, you can choose to "Join Intercom":
Next, you'll see this page, where you can give Academy permission to access your Intercom account. This allows you to log in using your Intercom details, we won't make changes to your account.
Click "Authorize access":
Once you're signed in, just choose the course you'd like to complete:
And click "Take the course":
And you're ready to go! To find out all about taking a course, check out this article.
Troubleshooting sign-in issues
If you run into issues while signing in, try these quick steps:
Check your Data Host Region: On the permission screen, ensure you’ve selected the correct region (US, Europe, or Australia) where your Intercom account is hosted. This often causes issues for customers logging in for the firs time.
Disable VPNs or Corporate Firewalls: If your organization uses IP allowlisting or security settings that restrict access to specific locations, your connection may get blocked. Try disabling your VPN, switching to a non-VPN network, or asking your administrator to allowlist your current IP.
Still not working? Log a support ticket with us and our team will help you out!
How to access content in the meantime
While you wait, you can still access all our learning materials:
Sign in as a guest: For the best experience without an account, click "Sign in" and select Sign in as guest.
Browse the catalog: Access individual lessons without logging in via our Course Catalog.
Watch on YouTube: Watch all of our course content directly on our YouTube Channel.
Need more help? Get support from our Community Forum
Find answers and get help from Intercom Support and Community Experts