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Accessing Security and Compliance documents
Accessing Security and Compliance documents

Intercom’s Security and Compliance documentation and how to access them

Beth-Ann Sher avatar
Written by Beth-Ann Sher
Updated over a week ago

Here at Intercom our Data Protection, Security and Compliance teams work tirelessly to ensure your data is protected to the highest standard. Intercom regularly tests security systems and processes to ensure we meet the requirements of our security policy and ensures that the physical and environmental security controls are audited for SOC 2 Type II compliance among other certifications.

Current admins can log in to download and view the following security and compliance documents from their Intercom workspace Security settings:

  • SOC 2 Type II Report

  • ISO 27001 & ISO 27018 Certificate

  • HIPAA Attestation Report

  • Penetration Test Summary

  • Vendor Assessment

  • Cloud Security Alliance Assessment

These documents are also available upon request and under NDA for those who don’t currently have access to an Intercom workspace. Get in touch through the Messenger or by emailing


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