Skip to main content
Freshdesk app
Beth-Ann Sher avatar
Written by Beth-Ann Sher
Updated over a week ago

There's an out of the box Freshdesk app that you can use to connect Freshdesk to Intercom. You can find that on our App Store.

Get started

Simply open the Freshdesk app in the App Store and click Install now to get started.

You'll then need to authorize the Freshdesk app to access to your Intercom workspace.

Then enter your Freshdesk Domain and Freshdesk API Key.

You should now be connected to Freshdesk, and you can use the app to:

  • Gain context by keeping a tab on all recent customer tickets - View and access recent tickets associated with a customer to provide contextual support to the customer.

  • Create tickets in Freshdesk out of conversations from Intercom - You can easily convert chat conversations to tickets and log them in Freshdesk to get assistance from the right team.

  • Quick access to an extensive knowledge base - Look up relevant solution articles in your knowledge base to provide timely answers to customers.

View Freshdesk tickets inside of Intercom

View Freshdesk tickets inside of Intercom by installing the integration, customizing the Inbox sidebar, and selecting Freshdesk. This will add the Freshdesk widget to the sidebar, allowing you to view Freshdesk tickets inside of Intercom.

It is currently not possible to import your Freshdesk ticket history as Inbox Conversations via the Workspace UI.


Need more help? Get support from our Community Forum
Find answers and get help from Intercom Support and Community Experts

Did this answer your question?