Reporting in Intercom

Measuring the performance of your teams, messages, articles and automations.

Ruairí Galavan avatar Phil avatar Liam Keegan avatar +3
23 articles in this collection
Written by Ruairí Galavan, Phil, Liam Keegan and 3 others
Customer support reports

Real-time Dashboard

The real-time dashboard aims at helping Support Managers to better understand Inbox health and team capacity in real-time.
Jordan Shefrin avatar
Written by Jordan Shefrin
Updated over a week ago

Troubleshooting custom reports

Seeing unexpected results in reports? Find out why in this article.
Damon Alexander avatar
Written by Damon Alexander
Updated over a week ago

The conversational support report

Understand how your customers get help, and the impact of Proactive and Self-serve support.
Damon Alexander avatar
Written by Damon Alexander
Updated over a week ago

Download or subscribe to reports for easy sharing

Easily download, or automatically receive the Conversations or Responsiveness report by email.
Damon Alexander avatar
Written by Damon Alexander
Updated over a week ago

Optimize your support with the conversations report

Track your new inbound conversations, busiest periods and biggest customer issues.
Damon Alexander avatar
Written by Damon Alexander
Updated over a week ago

Measure and compare your team's performance

Understand how each of your teams perform, and the volume of conversations they participate in.
Damon Alexander avatar
Written by Damon Alexander
Updated over a week ago

See how quickly your team respond to, and close conversations

Take an in-depth look at your team’s response times and time to close conversations with the Responsiveness report
Damon Alexander avatar
Written by Damon Alexander
Updated over a week ago

Measure how effectively your teams handle conversations with the effectiveness report

Get insight into your support team’s effectiveness and identify inefficiencies.
Damon Alexander avatar
Written by Damon Alexander
Updated over a week ago

Create a custom report

Report on exactly the conversation data that’s important to your business.
Damon Alexander avatar
Written by Damon Alexander
Updated over a week ago

Deeply understand conversation trends with the conversation tags report

Explore the reasons your customers get in touch, and monitor trends in the topics that come up.
Damon Alexander avatar
Written by Damon Alexander
Updated over a week ago

Measure your SLA performance

Review your team’s performance against your Service Level Agreements with SLA reports.
Phil avatar
Written by Phil
Updated over a week ago

Your Articles Report explained

How to improve every article and know what to write next
Damon Alexander avatar
Written by Damon Alexander
Updated over a week ago

Use conversation data to improve articles

Identify which articles need work and use customer feedback to improve them
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Measure Resolution Bot’s performance

Track how many conversations Resolution Bot resolves, how much time it saves customers, and more.
Damon Alexander avatar
Written by Damon Alexander
Updated over a week ago

Export your conversation data

Easily export your data from your Inbox reports to further analyze your team's performance.
Damon Alexander avatar
Written by Damon Alexander
Updated over a week ago