Reporting in Intercom

Measuring the performance of your teams, messages, articles and automations.

Ruairí Galavan avatar Jack Jenkins avatar Kaitlin Pettersen avatar +2
17 articles in this collection
Written by Ruairí Galavan, Jack Jenkins, Kaitlin Pettersen and 2 others
Customer support reports

Download or subscribe to reports for easy sharing

Easily download, or automatically receive the Conversations or Responsiveness report by email.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

Optimize your support with the conversations report

Track your new inbound conversations, busiest periods and biggest customer issues.
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Written by Jack Jenkins
Updated over a week ago

Measure and compare your team's performance

Understand how each of your teams perform, and the volume of conversations they participate in.
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Written by Jack Jenkins
Updated over a week ago

See how quickly your team respond to, and close conversations

Take an in-depth look at your team’s response times and time to close conversations with the Responsiveness report
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Written by Jack Jenkins
Updated over a week ago

Measure how effectively your teams handle conversations with the effectiveness report

Get insight into your support team’s effectiveness and identify inefficiencies.
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Written by Jack Jenkins
Updated over a week ago

Deeply understand conversation trends with the conversation tags report

Explore the reasons your customers get in touch, and monitor trends in the topics that come up.
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Written by Jack Jenkins
Updated over a week ago

Measure your SLA performance

Review your team’s performance against your Service Level Agreements with SLA reports.
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Written by Thomas Creighton De Farias
Updated over a week ago

Your Articles Report explained

How to improve every article and know what to write next
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Written by Ruairí Galavan
Updated over a week ago

Use conversation data to improve articles

Identify which articles need work and use customer feedback to improve them
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Written by Ruairí Galavan
Updated over a week ago

Measure Resolution Bot’s performance

Track how many conversations Resolution Bot resolves, how much time it saves customers, and more.
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Written by Jack Jenkins
Updated over a week ago

Export your conversation data

Easily export your data from your Inbox reports to further analyze your team's performance.
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Written by Jack Jenkins
Updated over a week ago