Reporting in Intercom

Measuring the performance of your teams, messages, articles and automations.

Ruairí Galavan avatar Jack Jenkins avatar Kaitlin Pettersen avatar +2
15 articles in this collection
Written by Ruairí Galavan, Jack Jenkins, Kaitlin Pettersen and 2 others
Inbox reports

Inbox reports explained

See how many conversations your team are having, how your teammates are performing and how happy your customers are.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

Track how many leads you generate

See how many leads your team generates, their median response time and more.
Liam Keegan avatar
Written by Liam Keegan
Updated over a week ago

Improve your support team using the performance report

Measure your team's participation, responsiveness and your customers' feedback.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

Optimize your support with the new conversations report

Track your new inbound conversations, busiest periods and biggest customer issues.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

Measure Intercom's influence on your sales revenue

Track Intercom’s impact on your key sales metrics, like pipeline generated, closed deals and more.
Liam Keegan avatar
Written by Liam Keegan
Updated over a week ago

Track your sales team’s performance

See how much revenue your teammates generate, how quickly they close deals, and more.
Liam Keegan avatar
Written by Liam Keegan
Updated over a week ago

Measure your SLA performance

Review your team’s performance against your Service Level Agreements with SLA reports.
Thomas Creighton De Farias avatar
Written by Thomas Creighton De Farias
Updated over a week ago

Deeply understand conversation trends with the conversation tags report

Explore the reasons your customers get in touch, and monitor trends in the topics that come up.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

Export your conversation data

Easily export your data from your Inbox reports to further analyze your team's performance.
Liam Keegan avatar
Written by Liam Keegan
Updated over a week ago