Intercom app

Use reporting to visualize and explore your team’s calling activity.

Calls reporting

Explore the reasons your customers get in touch, and monitor trends in the topics that come up.

Conversation tags reporting

Track your new inbound conversations, busiest periods and biggest customer issues, and optimize your support.

Conversations reporting

Get a holistic view of customer satisfaction across all support channels, teammates, AI agents, and chatbots.

Surveyed CSAT reporting

Measure how effectively your teams handle conversations over time.

Effectiveness reporting

Find out how Fin AI Agent is performing in conversations and impacting your resolution rates.

Fin AI Agent reporting

Analyze and report on how Copilot is used by teammates in your workspace.

Copilot reporting

See how quickly your team respond to, and close conversations with responsiveness reporting.

Responsiveness reporting

Review your team’s performance against your Service Level Agreements.

SLAs reporting

Check in on how each team inbox is performing with accurate metrics and insights.

Team inbox performance reporting

Check in on teammate performance with accurate metrics and insights.

Teammate performance reporting

Explore your tickets report and create your own custom reports using ticket data.

Tickets reporting

Track how long tickets sit with each team and teammate, count handoffs, and visualize ticket paths with the Tickets lifecycle prebuilt report.

Tickets lifecycle report

See how often Fin loops in a teammate for input on email replies, and how those loops resolve.

Human in the loop reporting

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Eric Fitzgerald

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Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

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Track the progress of all tickets related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

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