Intercom

Use reporting to visualize and explore your team’s calling activity.

Calls reporting

Explore the reasons your customers get in touch, and monitor trends in the topics that come up.

Conversation tags reporting

Track your new inbound conversations, busiest periods and biggest customer issues, and optimize your support.

Conversations reporting

Get a holistic view of customer satisfaction across all support channels, teammates, AI agents, and chatbots.

Customer satisfaction (CSAT) reporting

Measure how effectively your teams handle conversations over time.

Effectiveness reporting

Find out how Fin AI Agent is performing in conversations and impacting your resolution rates.

Fin AI Agent reporting

Analyze and report on how Copilot is used by teammates in your workspace.

Copilot reporting

See how quickly your team respond to, and close conversations with responsiveness reporting.

Responsiveness reporting

Review your team’s performance against your Service Level Agreements.

SLAs reporting

Check in on how each team inbox is performing with accurate metrics and insights.

Team inbox performance reporting

Check in on teammate performance with accurate metrics and insights.

Teammate performance reporting

Explore your tickets report and create your own custom reports using ticket data.

Tickets reporting

Beth-Ann Sher

Report templates

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Track the progress of all tickets related to your company.

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